If you have any problems with playback audio or video files via Media Player Gold, please contact us with providing detailed information about problems that you have.
1. What is a format of the file that you can not play?
2. Where is this file? Is the file on the device or you play a file from DVD/CD?
3. What happens when you try to play this file? Please send the screenshot.
It's possible that the file which you try to play includes some errors, so we ask you to send us it for checking.
Our team will find out the reason of problem and fix it!
You can contact us by e-mail firstname.lastname@example.org or create the new ticket on our support portal.
Visit our website to know more about Digital Cloud Technologies Global products -> http://products.dctua.com/
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